We want you to be completely satisfied with your Simon Pearce experience. If your purchase fails to meet your expectations for any reason, we will gladly accept returns and exchanges of your Simon Pearce purchases up to 90 days from the time of purchase, subject to the following conditions:
FINAL SALE
All second-quality, sale, discontinued, personalized/engraved, custom, research, special order, gift-with-purchase items and chandeliers are considered final sale and are not eligible for refunds, exchanges or price adjustments. Pendants, once installed, are final sale.
DAMAGES
If your item is damaged during shipping, please call Customer Care at 800.774.5277. Damages from shipping must be reported within 30 days to be eligible for a replacement.
RESTOCKING FEE
Pendants and Sconces returned to our retail stores will be charged a $100 restocking fee*; once installed, pendants and sconces are not eligible for return.
*Please note our Large Woodstock Pendant has a restocking fee of $200.
When making returns through the mail, please also note the following:
If you are sending a product back, you must contact Customer Care at 800.774.5277, or [email protected] for a return authorization number and shipping instructions.
Please be sure to include the return authorization number (RA#). Packages without an RA# may be refused or returned to you.
The customer is responsible for the cost of shipping returns to Simon Pearce. Returns must be well packed; we recommend using the original packing material or comparable material and insuring the return.