FAQS

Find answers to commonly asked questions about products, registries, or your order.

GENERAL

PRODUCT

SHIPPING

WEBSITE / SHOPPING ONLINE

REGISTRY

What are the details of your current giveaway?

Our current giveaway is available upon completion of our customer survey. If you would like to enter and answer our survey, please click this link.
Official rules: No purchase necessary. Offer begins April 25 and ends May 2, 2023. Must be 18 years or older to win. Winner will be drawn at random and notified via email. Value $150. Other exclusions may apply. Simon Pearce 109 Park Road, Windsor VT

What are the details of your current promotion?

There are no promotions at this time.

*Limited time only, save 50% off in stock glass Seconds candlelight, serveware and ice buckets from August 31 - September 5, 2023 at 11:59 PM EST. Seconds available online at simonpearce.com and in Oakland, MD, Quechee, VT and Windsor, VT factory stores. Cannot be combined with any additional offers. Not valid on full-price glass, pottery or home accents. Not valid towards state tax and/or shipping. All Seconds are excluded from gift boxing/wrapping. Seconds items and retired designs are final sale. Other exclusions may apply.

Where can I find a Simon Pearce retail store?

MOUNTAIN LAKE PARK, MD

Tell me about corporate gift giving.

Please click on CORPORATE SALES to learn more.

How do I contact Simon Pearce for assistance?

Contact our Customer Care Team by filling out a form here: customer care or calling 800 774 5277. Customer Care hours are:

How do I remove myself from email and postal mailing lists?

We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us through email or postal mail, please let us know by sending an email to [email protected] or by calling 800 774 5277. We will remove your email address promptly. If you wish us to remove your mailing address as well, please include the address in the body of your email. All our marketing emails also contain a "manage preferences" and an "unsubscribe" link at the bottom, in accordance with the CAN-SPAM Act.

Please note, when you make a purchase, we will send you emails to confirm your order and its shipment. We may also need to contact you via phone or email, if we have questions regarding your order.

How do I check the balance of my gift card?

You can check the balance of your gift card here.

How can I redeem a gift card?

You can redeem your gift card by visiting one of our store locations or by contacting our Customer Care Department at 800-774-5277. Customer Care hours are:

How do I get started my Simon Pearce clock?

Clock instructions can be viewed here.

Where do your home accents come from?

Our priority is to always work with local and domestic partners. Though not all of our home accessory products are made in the United States, Simon Pearce is very selective in choosing our foreign business partners. When possible, we develop relationships with vendors that help growing communities, woman, tribes, and towns in developing nations throughout the world. We enjoy assisting them with their causes and it allows us the opportunity to provide our customers with original, high quality, hand crafted products that are not available in many places.

How do I care for my purchases? Are they dishwasher safe?

Our lead-free glassware is dishwasher safe, although hand washing is recommended. Avoid cleaners that contain citrus, as it may damage the glass and potentially cause cloudiness. Extreme changes in temperature may cause our glass to crack. Glass pieces with handles are particularly vulnerable. We suggest you not use glass in the microwave or place in the refrigerator or freezer to chill. Boiling hot liquids should never be poured into any handled glass. When pouring hot liquids into any other glass, place a metal spoon in the container before pouring. Intense heat may cause a candleholder to crack if the flame is allowed to burn below the rim.

All our pottery is lead-free and safe to place in the dishwasher or microwave. We do suggest you put baking dishes in a cold oven, rather than a preheated oven, when cooking or baking, allowing them to come to temperature as the oven warms.

All glass and pottery items are packed with proper-care instructions. Please read them carefully.

Why are there differences in the sizes of the same item?

Part of the allure of handmade pieces is that no two are identical. Many of our pieces are free blown or hand-thrown, so the sizes will not be exact. Therefore, the measurements given for all glass pieces and pottery designs are approximate.

What is the difference between first and second quality?

The nature of our handblown glass and pottery is such that each individually made item will have its own character and will contain minor imperfections and variations from piece to piece. All Simon Pearce glass and pottery must meet specific quality control standards for size, weight, height, and shape. It is then qualified to be sold as a first- or second-quality item. Second-quality items simply meet a slightly more relaxed standard but are equally as durable as our first-quality items. Second-quality glass and second-quality pottery are available in our Quechee, Windsor and Mountain Lake Park Factory Stores. All seconds purchases are final sale.

Do you ever discontinue a Simon Pearce item?

Simon Pearce may “retire” a piece, which means a particular size or design may be discontinued and removed from production. We strive to communicate the discontinuation of an item long before we deplete our inventory in order to provide sufficient time for our patrons to complete their collections or replace cherished items.

Do you offer gift wrapping?

Many of our items are eligible for gift-boxing in our signature Simon Pearce Gift Boxes. Select items come with a white ribbon when the gift option is selected.

Items unavailable for gift boxing include: all seconds, lampshades, books, gift cards and oversized products, including certain bowls and lamps.

Gift boxing will automatically be applied to ALL eligible items within your entire order when you enter a gift enclosure card message.

If you wish to have only select items in your order gift-boxed, please contact customer care.

What if my purchase needs to arrive for a special occasion, like Mother’s Day or Christmas?

UPS Ground delivery should arrive 5 to 7 business days from when we process the order, depending on your location. UPS 2 Day orders placed before 11:00 am EST will arrive within two to three business days. UPS Overnight orders placed before 11:00 am EST will arrive in one to two business days. We cannot guarantee next-day delivery. All UPS Overnight orders placed after 11:00 am EST Friday and before 11:00 am EST Monday will not ship until Monday or Tuesday. We ship only Monday through Friday; we do not ship Saturday or Sunday. If it is important for your order to arrive at its destination by a certain date and you are unsure whether there is enough time, please contact Customer Care at 800 774 5277. We can explore your shipping options and timelines with you.

We do everything we can to get our handcrafted items to you in a timely manner, please know some items may take a little more time. Please check the details on the product page of your desired item(s) for any anticipated delivery delays.

Selecting 2Day or Overnight delivery means we will ship your order via that method after we have processed, packaged, and prepared your order. Please call our Customer Care Team at 800 774 5277 for assistance if you need to receive an order by a specific date*.

•	Ground delivery will normally ship within 3 business days of order unless otherwise indicated.
•	2Day orders placed before 12:00 pm EST Monday through Friday normally ship the same day unless otherwise indicated. Orders placed after 12:00 pm EST will ship the next business day..
•	Overnight orders placed before 12:00 pm EST will ship on the same business day unless otherwise indicated. Orders placed after 12:00 pm EST will ship the next business day.
•	All Overnight and 2Day orders placed after 12:00 pm EST Friday will not ship until the next business day.

We will strive to do our best getting your shipment on time - and in many cases early!

*Please note: Our carriers may have delays in shipping due to the volume of packages in their network. While we will strive to get your shipment shipped on time from our warehouse, we are subject to the performance of our carriers and cannot guarantee their delivery. Simon Pearce is not responsible for unexpected delays in shipping due to carrier issues.

Do you provide international shipping?

We do ship internationally, however significant shipping, duties, and customs fees may apply. Please contact our Customer Care Department at 800-774-5277 or [email protected] for orders you wish to have shipped outside of the United States.

What kind of browser do I need to make purchases at Simon Pearce?

To make purchases online from this site, you must have an SSL-enabled browser, Chrome. We test our site on new versions of browsers and do our best to offer the best experience on the latest versions of all browsers and all platforms.

What are my payment options?

We accept Visa, MasterCard, American Express, Discover, PayPal and Apple Pay.

When is my credit card charged?

Your credit/debit card will be charged at the point of purchase (i.e. as soon as your order is placed on our site and a confirmation number has been issued.)

Is my credit card information safe? Is your website secure?

We take the security of your personal information seriously. Our secure browser technology, SSL, ensures that no one outside of our professional billing staff will have access to your credit card information. As soon as we receive your order, it is transferred to a computer that cannot be accessed from the Internet. We do urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing your computer with someone else, are part of a network at your workplace, or are using a computer in a public place. Please see below for more on browser requirements.

Why do I get a 404 error when I try to login or view my shopping cart?

In order to stay in compliance with the latest security protocols, our checkout and account pages are encrypted with SSL technology. If your browser is out of date, you may not be able to access these pages. Currently, we support only the latest versions of Google Chrome If you are unable to access checkout or your account pages, please check to see if have the latest version of your web browser. If not, we recommend updating your browser to the latest version (including any security updates), clearing your browsing history, and then returning to checkout to try again.

Please note that having the latest available browser version not only helps improve security, but improves site speed and functionality.

When I make a return visit to your site, will it recognize me?

Our web server automatically recognizes your domain name (not the email address) and records your browser and platform type, address of the site you came from before visiting us, and any terms you may have searched on to arrive at our site. We also record the pages you viewed on our site.

How do I change my password?

Click Sign In in the top navigation. You will be taken to the Account sign-in page. Locate the "Forgot your Password" link and click on it. You will be emailed a link to change your password. If you are already signed-in, click on My Account. In the left navigation, click on Edit Info. You can then change your personal information, email interests and password.

What is your privacy policy? Will you sell my name to other companies?

At Simon Pearce, we strongly believe that respecting and safeguarding your online privacy is our responsibility. Please visit our privacy policy page for details.

Who is NoFraud and why am I getting a message from them?

We partner with NoFraud to ensure safe online transactions and screen for fraud. This protects you against unauthorized credit card use and protects us against fraudulent orders. If you receive communication from NoFraud, they’ll need to confirm the transaction before the order can be completed. If the transaction is indeed unauthorized, you should contact your credit card company to let them know your account has been compromised. NoFraud will never ask you for your full credit card number, social security number or any other personal information.

For more information on NoFraud please visit our NoFraud FAQs Page.

How do I create a Registry on Simon Pearce?

You can easily create a registry by filling out some basic information and creating a username and a password for your registry. This username and password is separate from your Simon Pearce customer login. However, you may use the same information if you like. To create you registy, click here: THE GIFT REGISTRY

How do I login in to my Simon Pearce Registry?

Your registry at Simon Pearce is powered by MyRegistry.com. To manage your registry you will need to login either on Simon Pearce’s GIFT REGISTRY or on MyRegistry.com.

Why can’t I find my new Registry in the registry search box?

After you create a registry on Simon Pearce you will receive a confirmation email from MyRegistry.com to complete your account. Only a completed account can be found in the search box. If you have completed your account and it still is not searchable, please check your settings to make sure your registry is not set to 'Private'.

Why do I only see my items added from Simon Pearce?

When viewing your registry on Simon Pearce only items added from Simon Pearce will be visible. If you have added items to your universal registry from other stores, simply login to your MyRegistry.com account to view those items.

How do I share my Simon Pearce registry?

To share your Simon Pearce registry, search for your registry on Simon Pearce’s website and click the ‘Share’ button to grab your Simon Pearce registry link. You can then include your link on your invitations, wedding website or any other place you wish to share your registry.

How do I add a shipping address to my registry?

To add a shipping address, login to your account and click the ‘Settings’ tab. From that menu, choose ‘Profile & shipping info’. You can enter your address below the ‘Shipping info’ section. Once you add shipping information, it will display for your website visitors when they click the "shipping info" button at the top of your registry. We highly recommend that when you create a registry, you provide your visitors with an address to where they can ship their purchases. Many visitors find it convenient to have that kind of information handy for them when purchasing a gift for you.

How do I delete a gift I added to my registry?

Login to your account and click on the ‘My Gifts’ tab. Then hover over the item you’d like to delete and click the 'Trashcan' icon to delete that gift.

What should I know before placing an order?

Please review all information carefully before placing your order, especially your shipping address information. We are not able to cancel or make any changes to your order once it has been submitted.

When you place your order, your form of payment will be charged. If your order is canceled for any reason, the charge will automatically be refunded in 5-7 business days. Your card's issuing bank determines the exact timeframe for refunding. In rare cases, unforeseen circumstances may arise, leading to the cancellation of an order. We deeply apologize for any inconvenience this may cause.

Can someone buy from my registry in a Simon Pearce store?

Yes, guests can easily purchase items locally in a Simon Pearce store. They simply need to let a Simon Pearce Store Representative know they are purchasing from a registry, so the item can be marked purchased on your gift list.

How will I know if items I've picked are no longer in stock?

There might be items that were in your registry that are no longer in stock a few months later; this is because some items we carry are available only on a seasonal basis. If an item on your registry is no longer in stock, you will see the message 'Item unavailable'. If you'd like to remove the out-of-stock item from your registry, click 'Remove', then click 'Save Changes.'

If I have issues with The Registry who do I contact?

Simon Pearce has partnered with MyRegistry.com to fulfill all your registry needs. If you have any additional questions not answered in these FAQs, please feel free to contact our customer care team at 877-774-5277 or fill out a form here: customer care.

When can I expect my engraved order to be delivered and what fonts are available?

LEAD TIME

Engraved orders may take up to 4 weeks for delivery.

*Please Note: Shipping deadlines apply to in-stock, non-engraved items only. Items with long lead times or orders that include engraved items will take additional time.

FINAL SALES

All personalized/ engraved items are considered final sale and are not eligible for refunds, exchanges or price adjustments.

ENGRAVING FONT SAMPLES

What is your Covid policy?

All locations are following state and local guidelines for mask use and social distancing.

How do I get started with my Simon Pearce LED light?

To get started, place the rubber footing bumpers included with your Simon Pearce LED on the base of the LED - one near each screw.

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